Remote support

Let a Pamperins Tech technician see and fix your computer, safely, over the internet.

How it works

1. Download and open the program above. If Windows asks, click More info → Run anyway.
2. Read and accept the support agreement. It explains exactly what the technician can do.
3. Tell us what you need: your name, phone, and the problem (free diagnostics, repair, viruses, printer, ...). If a technician gave you a 6-digit code, choose "I have a code" instead.
4. A technician connects. You click Allow before anything happens.

You are always in control: the orange Remote Support icon shows while someone is connected, and you can end the session at any time. Nothing is installed permanently; close the program when you are done.